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Cloud Collaboration
Cloud communications are Internet-based voice and data communications where telecommunications applications, switching, and storage are hosted by a third party outside of the organization using them, and they are accessed over the public Internet. Cloud services is a broad term referring primarily to data-center-hosted services that are run and accessed over an Internet infrastructure.
Cloud communications providers deliver voice and data communications applications and services, hosting them on servers that the providers own and maintain, giving their customers access to the “cloud.” Because customers only pay for the services or applications they use, they enjoy a more cost-effective, reliable, and secure communications environment, without the headaches associated with more conventional PBX system deployments.
Benefits of Cloud Collaboration
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Never Miss a Business Call
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Simple Number to Reach
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Budget-Friendly - Less Additional Resource Required
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HD Voice Quality
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User-Friendly - Modify by Web Browser
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Software Upgrade Automatically
Major Function of Voice Communcaiton
The following are some of the communication and application products available under cloud communications that an enterprise can utilize:
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Private branch exchange
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SIP Trunking
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Call center
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Fax services
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Interactive voice response
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Text messaging
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Voice broadcast
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Call-tracking software
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Contact center telephony