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Home > Solution > Collaboration > Call Center
Call Center:
Improve Productivity and Customer Experiences
Easy to deploy, manage, and utilize, Cisco Unified Contact Center Express (Unified CCX) delivers a secure, available, virtual, and sophisticated customer interaction management solution for up to 400 IVR ports and agents. This integrated and omnichannel solution is intended for both formal and informal contact centers in small to medium sized businesses to enterprise branch deployments.
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Cisco Unified Contact Center Express
Features and Benefits
Interactive voice response (IVR) and self-service
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Provides an integrated, ready-to-use IVR solution including an IVR queue point, custom call treatment, arbitrarily deep voice menus, custom voice prompts, and the ability to process customer phone-keypad presses through dual-tone multifrequency (DTMF) processing to make routing decisions or to present a screen pop to the agent.
Cisco Finesse® desktop
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Next-generation agent and supervisor desktop for Cisco Customer Collaboration solutions embedded with Cisco Contact Center Express
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Provides easy access to the applications and information through a customization web-based interface
Home Agents
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Provides flexibility for agents to use their public-switched-telephone-network (PSTN) phone devices to accept, transfer, conference, and disconnect calls
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Use the Cisco Unified Communications Manager infrastructure with extend and connect functions along with a Jabber® client in extend mode to set their own remote device
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