Cloud voice
Cloud communications are Internet-based voice and data communications where telecommunications applications, switching and storage are hosted by a third-party outside of the organization using them, and they are accessed over the public Internet. Cloud services is a broad term, referring primarily to data-center-hosted services that are run and accessed over an Internet infrastructure.
Cloud communications providers deliver voice and data communications applications and services, hosting them on servers that the providers own and maintain, giving their customers access to the “cloud.” Because they only pay for services or applications they use, customers have a more cost-effective, reliable and secure communications environment, without the headaches associated with more conventional PBX system deployment.
benefits OF cLOUD vOICE
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Never Miss a Business Call
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Simple Number to Reach
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Budget-Friendly - Less Additional Resource Required
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HD Voice Quality
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User-Friendly - Modify by Web Browser
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Software Upgrade Automatically
Major Function of Voice communication
The following are some of the communication and application products available under cloud communications that an enterprise can utilize:
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Private branch exchange
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SIP Trunking
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Call center
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Fax services
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Interactive voice response
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Text messaging
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Voice broadcast
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Call-tracking software
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Contact center telephony
Conference Cloud
Voice Conference delivers highly secure, comprehensive unified communications. It offers wideband, full-duplex audio performance and flexible accessory options. It is ideal for medium to large conference rooms and executive offices in small businesses or large enterprises.
Benefits of Conference Cloud
Reduce travel costs
Work from anywhere, interact with peers around the world, and attend online training sessions over video.
Expand collaboration efforts
Use video conferencing to meet face-to-face over distance, helping to build trust and speed decision making.
Simplify Mobility
Most smartphones, tablets, and laptops make it easy to video conference with people anytime, anywhere.
Call centre cloud
Improve Productivity and Customer Experiences
Easy to deploy, manage, and utilize, Cisco Unified Contact Center Express (Unified CCX) delivers a secure, available, virtual, and sophisticated customer interaction management solution for up to 400 IVR ports and agents. This integrated and omnichannel solution is intended for both formal and informal contact centers in small to medium sized businesses to enterprise branch deployments.
Cisco Unified Contact Center Express Features and Benefits
Cisco Finesse®desktop
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Next-generation agent and supervisor desktop for Cisco Customer Collaboration solutions embedded with Cisco Contact Center Express
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Provides easy access to the applications and information through a customization web-based interface
Context Service
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Provides storage, tagging, and management of the data from interactions between businesses or organizations and their customers
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Provides helps customer care agents better understand and respond to customer needs
Home Agents
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Provides flexibility for agents to use their public-switched-telephone-network (PSTN) phone devices to accept, transfer, conference, and disconnect calls
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Use the Cisco Unified Communications Manager infrastructure with extend and connect functions along with a Jabber® client in extend mode to set their own remote device
Interactive voice response (IVR) and self-service
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Provides an integrated, ready-to-use IVR solution including an IVR queue point, custom call treatment, arbitrarily deep voice menus, custom voice prompts, and the ability to process customer phone-keypad presses through dual-tone multifrequency (DTMF) processing to make routing decisions or to present a screen pop to the agent.
Mobility cloud service
Collaborate anywhere, on any device
Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.
Mobility Cloud Features and Benefits
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Instant message and presence
Improve productivity. Use real-time presence information and instant messaging to reduce delays. View the availability of contacts within and outside of your organization
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Business-class voice and video
Communicate clearly. Get secure, reliable communications with Cisco Jabber’s soft-phone features, including HD voice and video, plus desktop sharing
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Collaborate anywhere, anytime
Go where you need to go. Access all of Cisco Jabber’s features while mobile, including video conferencing, with the same ease of use found on the desktop.
