Course prerequisites are as follows:

• CCNA, CIPT 1 and 2, QoS, GWGK

Troubleshooting Cisco Unified Communications Systems (TUC) v1.0 equips network professionals with the knowledge and skills required to troubleshoot Unified Communications Systems / solutions in Enterprise, Mid-Market, and Commercial deployments. TUC teaches troubleshooting methodology, triage, resources, tools and fixes at the integrated System / Solution level, and for components (such as Cisco Unified Call Manager, Cisco Unity, videoconferencing, and infrastructure).

The professional will troubleshoot Unified Communications Systems / Solutions and components / products by identifying and isolating problems, recommending solutions, and implementing fixes

• Troubleshooting Methodology
• Analyzing and Isolating Problems
• Common Unified Communications Problems Symptoms
• Fixing Problems
• Services, Resources and Tools for Troubleshooting

• Customers
• Channel Partners/Resellers
• Employees